General Manager
Location: blaCk Coffee Lounge Reports to: Owner/CEO
Employment Type: Full-time
About Us
blaCk Coffee is a community-focused café lounge dedicated to serving high-quality coffee and creating memorable experiences for our customers. Join our team and be part of our commitment to excellence.
Job Overview
General Manager at blaCk Coffee Lounge is responsible for overseeing all daily operations, ensuring the highest standards of customer service, managing staff, and maintaining a welcoming atmosphere for patrons. This role requires a dynamic leader who is passionate about coffee culture, has strong managerial skills, and can drive business growth.
Key Responsibilities
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Operations:
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Oversee daily operations and ensure compliance with health and safety standards.
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Manage inventory and optimize service workflows.
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Staff:
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Train and supervise staff.
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Create schedules and conduct performance reviews.
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Customer Service:
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Ensure exceptional customer service and resolve issues.
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Enhance customer experience and build community relationships.
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Finance:
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Monitor financial performance, including budgeting and expenses.
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Implement strategies to achieve sales targets and maximize profitability.
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Quality Control:
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Maintain high product quality and stay updated on industry trends.
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Ensure equipment is well-maintained.
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Qualifications
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Proven experience as a General Manager or similar role in the hospitality or food service industry.
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Strong leadership and team management skills.
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Excellent customer service and communication abilities.
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Financial acumen with experience in budgeting and financial reporting.
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Passion for coffee and knowledge of coffee preparation methods.
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Ability to work flexible hours, including weekends and holidays.
Benefits
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Competitive salary and performance-based bonuses.
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Employee discounts on products and services.
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Opportunities for professional development and growth
blaCk Coffee Lounge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.